Tech Desk: India’s digital marketplace is facing a significant shake-up as nine major online platforms penalised for deceptive practices, signalling a robust move towards consumer protection. Companies like Zepto, under scrutiny for adding “handling charges,” and BookMyShow, called out for “basket sneaking,” are among those facing penalties, highlighting a growing regulatory crackdown on hidden costs and misleading tactics.

“Basket sneaking” refers to the practice where additional items or services are automatically added to a customer’s cart without their explicit consent, often unnoticed until checkout. Similarly, unexpected “handling charges” or convenience fees, not clearly disclosed upfront, have drawn the ire of consumers and regulators alike. These practices erode trust and undermine transparency in online transactions, which are now a cornerstone of daily life for millions.

The recent actions underscore the government’s commitment to safeguarding consumer interests in the rapidly evolving e-commerce landscape. This crackdown serves as a stern warning to other digital service providers to ensure full transparency and fair practices. Consumers are encouraged to remain vigilant and report any such discrepancies, empowering a more ethical digital economy. This move is expected to foster greater accountability and fairer dealings across the board.